1300 808 643

Privacy Policy

1. Who We Are

Business Name: Smart Grid Solar Pty Ltd

ABN : 70 655 949 901

Main Business Location: QLD 4211

Contact Details:

2. Information We Collect

We may collect the following types of personal information:

  • Identity Details: Your name, date of birth, and proof of identity (if required).
  • Contact Details: Your phone number, email address, and postal or physical address.
  • Financial Information: Payment details, such as credit card information or bank account details.
  • Property Information: Details about your property, including roof type, energy usage, and installation address.
  • Interaction Details: Information you provide when you contact us, complete forms, request a quote, or participate in surveys.
  • Technical Data: Device and usage information, such as IP addresses, browser types, and pages visited on our website.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit a quote request via our website or by phone.
  • Enter into a contract with us for products or services.
  • Communicate with us via email, phone, or in person.
  • Visit our website, where cookies and tracking technologies may collect data automatically.

We may also collect information from third parties, such as referral partners, public databases, or government entities (e.g., for regulatory compliance).

4. How We Use Your Information

We use your personal information for the following purposes:

  • To provide products and services, including installation and post-installation support.
  • To process payments and manage accounts.
  • To communicate with you regarding your inquiries, orders, or complaints.
  • To apply for government incentives like Small-Scale Technology Certificates (STCs) on your behalf.
  • To comply with legal obligations and regulatory requirements.
  • To improve our website and customer experience.
  • To send you marketing and promotional materials (with your consent).

5. Disclosure of Your Information

We may share your personal information with:

  • Accredited installers and contractors for the delivery and installation of your system.
  • Payment processors and financial institutions.
  • Regulatory bodies or government agencies, such as the Clean Energy Regulator, for compliance purposes.
  • Service providers, such as IT support or marketing consultants.
  • Legal advisors or debt collection agencies, if necessary.

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or loss. Measures include:

  • Secure data storage systems.
  • Encrypted online transactions.
  • Restricted access to sensitive information by authorized personnel only.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or outdated information
  • Withdraw your consent for marketing communications at any time.

To exercise your rights, contact us at:

8. Cookies and Website Tracking

Our website uses cookies to enhance user experience and analyze website traffic. Cookies allow us to:

  • Track visitor behavior on our website.
  • Improve functionality and personalize content.
  • Deliver relevant advertisements.

You can disable cookies through your browser settings; however, doing so may impact your ability to use certain features of our website.

9. Marketing Communications

If you opt in, we may send you promotional messages or updates about our products and services. You can unsubscribe at any time by:

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your information.

11. Complaints and Concerns

If you believe we have breached your privacy rights, you can submit a complaint by contacting us at:

Address

20 The Zenith Nerang QLD 4211.

Phone

0485 930 602

Email

info@smartgridsolar.com.au

We will investigate your complaint and respond promptly. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

13. Contact Us

For any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Address

20 The Zenith Nerang QLD 4211.

Phone

0485 930 602

Email

info@smartgridsolar.com.au